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We are Fodor
Fodor offers high-quality products for the European market. These products meet strict European requirements, feature an exclusive design, are equipped with the latest technology and are competitively priced.
What is the best way to ask us your questions and reach us?
At Fodor, we understand how important it is to get quick and efficient answers to your questions. We aim for the highest service standards and offer several ways for you to contact us and get support. In this post, we explain how best to reach us and where to go with your specific questions.
1. Questions via marketplaces
If you made your purchase through one of our marketplaces, such as bol.com, Mediamarkt or Amazon, we recommend asking your questions directly through these channels. These platforms make it easy to create a customer query, which makes the process much faster. Here is how to do it:
- Bol.com: Log in to your bol.com account, go to 'My orders' and select the order you have a question about. Then click 'Ask a question'.
- Mediamarkt: Log in to your Mediamarkt account, go to 'My orders', select the relevant order and click 'Contact seller'.
- Amazon: Log in to your Amazon account, go to 'My orders', select the order you have a question about and click 'Contact seller'.
When you ask your questions through these marketplaces, we have all the relevant information to hand, so we can process your request faster and serve you better.
2. Contact us
If you would like to contact us directly, you can call us during office hours. Our customer service team is ready to help you with all your questions. Please always have your order number to hand so that we can help you more quickly.
- Phone number: +31 85 070 37 06
- Office hours: Monday to Friday, 9:00 - 17:00
3. Send us an email
For less urgent questions or detailed requests, you can send us an email. Please note that this email address is only intended for requests or orders placed via our website. Our team does its best to answer all emails within 2 working days.
- Email address: hello@fodor.nl
Tips for asking your questions
To make sure we can help you as quickly and effectively as possible, here are a few tips for asking your questions:
- Be clear and specific: Describe your question or problem as clearly as possible.
- Include relevant details: Provide all relevant information, such as order number, serial number, question or problem, desired solution and product name.
- Choose the right channel: Use the communication channel that best suits your question or its urgency.