Fodor Guarantee

At Fodor, we want you to enjoy your purchase without worries. That is why we offer clear guarantees on all our products. Below you can read exactly what you are entitled to.

The legal guarantee applies to every product you buy from us. On top of that, you get a 2-year manufacturer's warranty on all our items, including return deals.

🛡️ Legal guarantee

When you have bought a product, it must have the properties that you as a buyer may reasonably expect of it, for as long as you as a buyer may reasonably expect.

If the product does not have the properties you may reasonably expect of it, you may be entitled to, for example, a free repair or replacement. That is the basic idea behind the legal guarantee. There are, however, exceptions to this rule.

🏭 2-year manufacturer's warranty from Fodor

In addition to the legal guarantee, we offer a 2-year manufacturer's warranty on all our items. If something unexpectedly goes wrong in the first 2 years, you can use Fodor's repair service straight away.

Repairs are handled by our regular service centre in Rotterdam: Electronic Repair Rotterdam BV, Anthonetta Kuijlstraat 15, 3066 GS Rotterdam, telephone +31 180 471155.

First take a look at our frequently asked questions about the items. In 9 out of 10 cases, the problem is easy to solve with our short explanation.

See the most common cases here.

Still not working? Then contact us on +31 85 070 37 06 or hello@fodor.nl.

Details of the legal guarantee

What may you expect?

In the Netherlands there is no fixed period for the legal guarantee; it depends on what could reasonably be expected of the product. This is determined by all the properties of the product, such as the price and the type of product. The period can therefore differ per product.

What are you entitled to?

A purchase agreement comes with a legal guarantee. If the product does not work properly, the seller must offer a suitable solution (provided this is reasonable). This can be:

• Free delivery of a missing part.
• Free repair of a defect.
• Free replacement of the product.

This must be done within a reasonable period and without serious inconvenience. If this is not possible, in some cases you may be entitled to a price reduction or to cancel the purchase (money back).

Factors that affect the lifespan

What you may expect depends on factors such as the price, the type of product and the promises made by the seller. Your own use also plays a part:

• Intensity: How often do you use the product?
• Maintenance: Is the appliance cleaned properly and kept in a dry place?
• Wear: Some parts (such as motors, hinges or door seals) are subject to wear. If these parts are worn, this does not automatically mean the appliance is defective. Repairs due to normal wear and tear are not covered by the legal guarantee.

What role do use and cleaning play?

You must use the product in a normal way, as described in the user manual.

• Cleaning: Regular maintenance (for example descaling) extends the lifespan. Not cleaning the product can be regarded as a user error.
• Updates: You must install updates after you have been notified of them.
• Defects resulting from not following these instructions are not covered by the legal guarantee.

What should you do if an appliance does not work properly?

• Within 12 months: The law assumes that the product was not in conformity at the time of delivery. You are entitled to a free solution, unless the seller can prove that the product was in conformity after all (for example by demonstrating incorrect use).
• After 12 months: It is up to the buyer to show that the product was already defective at the time of delivery.
• Reporting: Contact the seller, preferably as soon as possible and no later than two months after discovering the problem.

Additional guarantees

We offer various additional guarantees, such as the manufacturer's warranty. These provide extra certainty on top of the legal guarantee and do not limit it. If you want to make a claim under a guarantee from a retailer or webshop, you should contact the party from which you received that guarantee.

Do you have a question or complaint about the legal guarantee? If you have a question or complaint about the legal guarantee or about the additional guarantees we offer, you can contact us.